Learn how the work gets done
Before writing code, understand the people, information, constraints, and decisions the system needs to support.
Approach
Start with the work. Then design the system.
The work starts with context, makes trade-offs visible, and keeps operational reality close to every decision.
Keep it clear
Choose clear boundaries and straightforward interfaces over complexity that only makes sense to its builders.
Build for the day-to-day
Make reliability, handoffs, and visibility part of the product from the beginning.
Be honest about trade-offs
Make the best call with the evidence available, name the cost, and leave the next decision easier to make.